What kinds of Information do we collect?
We only collect personal information (being information that identifies or could reasonably identify an individual) where we consider it to be reasonably necessary for one or more of our business functions or activities, and will do so in accordance with the APPs, including personal information about users of our Website, purchasers or potential purchasers of our products and when you participate in a promotion or survey.
Generally, the types of personal information we collect and hold may include your e-mail address, name, username, home or work address or telephone number, sex, age, credit reports and related information, membership of a professional or trade union and web analytics. Some of this personal information may be considered ‘sensitive information’.
Our policy is to only collect your sensitive information where it is reasonably necessary for our functions or activities and either you have consented or we are required or authorised under law to do so. We also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by Access Hardware. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our Website.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through our public message boards, this information may be collected and used by others. Note: We do not read any of your private online communications.
Links to other websites
How we collect your Personal Information
We will only collect your personal information by lawful and fair means. We will generally collect personal information directly from you. When you visit our Website, we collect information which you provide voluntarily (e.g. by creating a user account). We may also collect your personal information when you apply for credit with us, when you place an order with us, call us, email us, or participate in competitions, surveys or promotions.
Sometimes, we may collect information through third party service providers (including marketing agencies, credit reporting agencies, public sources, or promotional partners) or distributors or retailers of our products, or by using tracking technologies such as cookies, web beacons and other web analytics software or services.
You may choose to communicate with us anonymously or using a pseudonym where it is practicable to do so, however in some circumstances doing so may also affect our ability to provide you with products relevant to your needs.
We may keep records of unsolicited personal information (personal information we receive that we have taken no active steps to collect) if the information is reasonably necessary for one or more of our functions or activities. If not, it is our policy to destroy the unsolicited information or ensure that the information is de-identified, provided it is lawful and reasonable to do so.
Do you have to provide personal information?
You can refuse to provide personal information or choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym. However, a refusal may mean that the service you requested is not provided or your application is forfeited or declined.
How we keep your Personal Information
We take reasonable steps to prevent the loss, unlawful use or disclosure of the personal information provided to us. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. We cannot guarantee that personal information will be protected against unauthorized access or misuse and we do not accept any liability for the improper actions of unauthorized third parties.
We will retain your personal information for as long as necessary to fulfil our obligations to you, to protect our legal interests, to comply with an Australian law or as otherwise stated to you when we collected your personal information. Once we are no longer required to retain your personal information, we will take reasonable steps to destroy your personal information or to ensure that your personal information is de-identified.
Use and disclosure of your personal information
We collect and use your personal information to operate our Website, deliver the products and services you have requested, to determine if we will accept your credit application and any guarantee provided and improve our product offerings and Website. We also use your personal information to inform you of other products or services available from us and our related entities. We may also contact you via surveys to conduct research about your opinion of current products and services or of potential new products and services that may be offered.
We do not sell, rent or lease your personal information to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information is not transferred to the third party. In addition, we may share data with trusted partners (for example, our related bodies corporate, contractors, subcontractors, our professional advisers, regulatory and government authorities or third party adviser who assist us with the purpose for which we collect or use the personal information) to help us perform statistical analysis, send you emails or postal mail, provide customer support, or arrange for deliveries. We require such third parties to use your personal information only to provide services to us, and they are required to maintain the confidentiality of your information. We may also disclose your personal information to credit reporting agencies.
We do not use or disclose sensitive personal information without your explicit consent.
We may disclose your personal information to the extent required or permitted by law.
Our Website uses "cookies" to help personalize your online experience and we may store some of this information on your computer A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Access Hardware pages, or register with Access Hardware site or services, a cookie helps Access Hardware to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Access Hardware Web site, the information you previously provided can be retrieved, so you can easily use the Access Hardware features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Access Hardware services or Web sites you visit.
If you provide us with your personal information and you consent to receiving direct marketing communications from us, you authorise us to send you promotional messages and materials related to Access Hardware’s products and services, unless you submit a later request not to receive direct marketing communications.
Our electronic direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you may request not to receive direct marketing communications in the future.
If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent communication from us or contact us on the details provided.
How can you access and correct your personal information?
You generally have the right to access your personal information free of charge, subject to some limitations contained in the Privacy Act 1988, by contacting us on the details below.
The APPs set out some circumstances in which we are not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act 1988.
To protect personal information held by us, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and retrieve information from storage (if applicable).
We encourage you to update us so that we have accurate, current and complete information. You may correct any errors or request that we delete all or some of your personal information. You may also submit a request not to have any further contact from us.
Resolving your privacy issues
If you have a complaint in relation to the collection, use or and disclosure of your personal information, please contact the Access Hardware Privacy Officer via the details provided below. The Access Hardware Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be provided).
Will your information be disclosed overseas?
Access Hardware is unlikely to disclose your personal information to any person or entity outside Australia, but will inform you if and when this is necessary.
Changes to this Statement